Return & Exchange
At Scentia Store, we strive to ensure your complete satisfaction. If you are not entirely happy with your purchase, please review our return and exchange policy below.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Opened or used perfumes.
- Items purchased during sales or promotions (unless defective).
- Gift cards.
Exchange Policy
- Exchanges are allowed for defective or damaged items only.
- Requests for exchanges must be made within 7 days of receiving the product.
- Replacement items will be shipped once we receive and inspect the returned item.
Process for Returns & Exchanges
- Contact Us: Email us at info@scentia.store with your order details and reason for return/exchange.
- Approval: Once approved, we will provide return instructions and shipping details.
- Shipping: You are responsible for return shipping costs, except for defective or incorrect items.
- Refund/Exchange: Refunds will be processed to your original payment method within 7-10 business days after we receive the item. For exchanges, we will ship the replacement product promptly.
Important Notes
- We recommend using a trackable shipping service for returns.
- Scentia Perfume Store is not responsible for lost or damaged returns.
- Refunds may exclude shipping fees unless the return is due to our error.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at:
Email: info@scentia.store
Phone: +92 329 309 3608
We value your trust and look forward to serving you better!
